Terms and Conditions – Cancellation, Deferral, and Refund Policy

Nexus American Academy

Your Satisfaction, Our Priority

1. Introduction

At Nexus American Academy, we are committed to providing high-quality educational and training experiences built on transparency, credibility, and mutual trust.

Guided by our principle, “Your Satisfaction, Our Priority,” we have established this Cancellation, Deferral, and Refund Policy to clearly define the rights and responsibilities of our students while ensuring the effective delivery and administration of our educational and training programs.

All cancellation, deferral, and refund requests are subject to the terms outlined below, taking into consideration the timing of the request, the program’s operational status, and any exceptional circumstances, in accordance with applicable laws and regulations.

2. Scope of Application

This policy applies to all students enrolled in educational and training programs offered by Nexus American Academy, including:

• On-campus and in-person programs.

• Online and distance-learning programs.

• Self-Paced Learning programs.

• Programs delivered in collaboration with partner universities, institutes, and other educational institutions.

The policy is publicly available on the Academy’s official website, and students have the right and opportunity to review it before completing registration or making any payment.

By completing registration and expressly accepting the Terms and Conditions, students acknowledge that this policy has been made available to them and that they have had an opportunity to review and understand its provisions.

This policy applies regardless of the payment method used, including cash, electronic payments, or other approved payment methods.

3. Program Cancellation by the Academy

If Nexus American Academy cancels an educational or training program due to operational reasons or circumstances beyond its control, students are entitled to request a full refund of the fees paid for the canceled program, without additional administrative deductions imposed by the Academy.

Refund Procedure:

1. The student must submit an official refund request via email to admissions@naa.com.eg.

2. The Admissions and Registration Department will verify the student’s enrollment and payment details.

3. Once approved, the request will be forwarded to the Accounts Department for processing.

4. Refunds will be issued through the original payment method whenever possible.

5. The Academy will complete the refund processing within 25 business days from the date of request approval.

The time required for the refunded amount to appear in the student’s account may vary depending on the relevant bank or payment service provider.

4. Program Postponement by the Academy

If Nexus American Academy needs to postpone the scheduled start date of a program, enrolled students will be notified as early as reasonably possible, including the revised start date when available.

Students may choose one of the following options:

1. Full Refund: Request a full refund if they do not accept the revised program schedule.

2. Enrollment Deferral: Retain their enrollment and attend the program on its rescheduled start date.

3. Program Transfer: Transfer to another available program with equal or higher tuition fees, subject to payment of any applicable difference.

Additional Deferral Conditions:

• Students who accept the revised schedule will retain their enrollment for the rescheduled program.

• Once a student accepts the deferral, refund requests during the postponement period will not ordinarily be accepted, except where otherwise required by applicable law.

• Students may submit a refund request beginning on the rescheduled program’s actual start date and no later than 25 calendar days after that date, subject to the Academy’s applicable conditions.

• Enrollment transfers to another individual are not permitted without prior written approval from the Academy.

5. Student-Initiated Cancellation Before Program Commencement

Students wishing to cancel their enrollment before the official program start date must submit a formal request to the Admissions and Registration Department.

Each request will be reviewed based on the nature of the program, enrollment status, administrative and academic procedures already completed, and any financial obligations incurred with partner educational institutions.

Submitting a cancellation request does not automatically guarantee a refund.

Refund eligibility and the amount payable, if any, will be determined according to the conditions disclosed at registration and applicable laws and regulations.

Students will be informed of the decision through the Academy’s official communication channels.

6. Withdrawal or Cancellation After Program Commencement

Once an educational or training program has officially commenced, tuition and training fees are generally non-refundable, regardless of whether the student attends the scheduled sessions or voluntarily withdraws from the program.

Requests to defer studies after the program has commenced will only be considered in exceptional circumstances supported by appropriate documentation.

The Admissions and Registration Department will review such requests and communicate its decision within 7 days of receiving a complete application with all required supporting documents.

Nothing in this section limits any mandatory rights granted to students under applicable laws and regulations.

7. Exceptional Circumstances

Nexus American Academy may consider requests for deferral or refunds after program commencement in exceptional and properly documented circumstances, including but not limited to:

1. Serious Medical Conditions

A serious illness or medical condition that substantially prevents the student from continuing their studies.

Students must provide an official medical report issued by a qualified healthcare professional or recognized medical institution.

2. Bereavement or Severe Personal Hardship

The death of an immediate family member or other serious humanitarian circumstances, including documented psychological trauma, that materially affect the student’s ability to continue the program.

3. Mandatory Military Service

Compulsory military service or official military obligations that prevent the student from continuing their studies, supported by relevant official documentation.

Review Conditions:

• Requests must be submitted formally with relevant supporting documentation.

• The Academy reserves the right to verify the authenticity of submitted documents.

• Each case will be evaluated individually, considering the circumstances, the student’s academic progress, and any applicable financial or administrative obligations.

• The Academy may approve a study deferral, full refund, or partial refund based on the outcome of its review.

• Students will be notified of the decision through official communication channels.

Submission of supporting documentation does not automatically guarantee approval of a deferral or refund.

8. Self-Paced Learning Programs

Due to the specific nature of Self-Paced Learning programs offered by Nexus American Academy in collaboration with partner universities, institutes, and educational institutions, these programs are subject to specific registration, payment, cancellation, and refund conditions.

Availability of Program Information

Nexus American Academy makes essential program information available through its official website before registration, including:

• Program descriptions and educational content.

• Study format and duration.

• Academic and enrollment requirements.

• Tuition and applicable fees.

• Registration conditions.

• Cancellation and refund policies.

Students have the right to access and review this information before registering or making payment.

Students are responsible for evaluating whether a program meets their educational and professional needs and for requesting clarification before completing registration.

Acknowledgment and Acceptance

By expressly accepting the Terms and Conditions through the Academy’s approved electronic registration process, students acknowledge that the relevant program information and policies were made available to them and that they had sufficient opportunity to review them before enrollment.

A student’s claim that they did not read the Terms and Conditions does not, by itself, automatically invalidate the enrollment obligations where the Academy can demonstrate that the terms were clearly disclosed and expressly accepted, without prejudice to the student’s statutory rights.

Self-Paced Learning Refund Conditions

Once registration has been completed and enrollment has been activated or access to educational content has been granted, fees paid for Self-Paced Learning programs are generally non-refundable.

This policy reflects the academic, administrative, and financial obligations associated with registration and enrollment through partner educational institutions.

Requests submitted before enrollment activation or access to educational content will be reviewed according to the disclosed registration conditions and any financial or administrative obligations already incurred.

All provisions remain subject to applicable consumer protection laws and other mandatory legal requirements.

9. Refund, Cancellation, and Deferral Request Procedures

To ensure accurate and efficient processing, students must submit their requests through the Academy’s official email address:

admissions@naa.com.eg

Requests should include:

1. Student’s full name.

2. Student registration or enrollment number.

3. Name of the educational or training program.

4. Type of request: cancellation, deferral, or refund.

5. Explanation of the request and supporting documentation, where applicable.

The review period for exceptional requests begins once all required information and documentation have been received.

Where a refund is approved, the Academy will complete the applicable financial processing within 25 business days from the date of approval, unless a different period is required by applicable law.

10. General Terms and Conditions

1. This policy is published on the official Nexus American Academy website and is available for review before registration and payment.

2. Completing registration and expressly accepting the Terms and Conditions constitutes acceptance of this policy, provided that the terms have been properly disclosed and consent has been obtained through the approved process.

3. This policy applies to all enrolled students, subject to program-specific requirements and conditions established by partner educational institutions.

4. Cancellation, deferral, and refund requests are subject to the Academy’s established academic and administrative review procedures.

5. Students may not transfer their enrollment or assigned place to another individual without prior written approval from the Academy.

6. Nexus American Academy reserves the right to update this policy when necessary. Any changes will be published through official channels and will not adversely affect existing contractual or statutory rights.

7. Any additional terms applicable to a specific program must be disclosed before enrollment.

8. Nothing in this policy shall be interpreted as limiting or waiving rights guaranteed under applicable laws and regulations.

11. Student Acknowledgment and Agreement

By completing the registration process and expressly accepting the Terms and Conditions, students acknowledge that they have been given the opportunity to review the Cancellation, Deferral, and Refund Policy published on the official Nexus American Academy website.

Students further acknowledge their acceptance of the policy’s provisions, subject to applicable laws and any program-specific conditions.

This acknowledgment applies to in-person, distance-learning, and Self-Paced Learning programs.

The Academy may maintain electronic records of student consent, including the date of acceptance and the version of the Terms and Conditions applicable at the time of enrollment, where supported by its registration system.

12. Contact Information

For questions or clarification regarding registration, cancellation, deferral, or refunds, please contact the Admissions and Registration Department.

Email: admissions@naa.com.eg

Nexus American Academy

Your Satisfaction, Our Priority